Terms and Conditions of Service

1. Automatic Acceptance Upon Transaction

The user acknowledges and agrees that by performing any transaction via the website, app, kiosk, or mobile point:

• Automatically accepts the Terms and Conditions of Service published on the official website: https://www.recargayashop.com.
• Declares having had the opportunity to read and review them beforehand.
• Agrees that if they do not agree with them, they must refrain from completing the transaction.

2. Service Description

The Platform offers various digital and transactional services, including:

• Electronic top-ups for mobile phones.
• Data, voice, and digital service bundles.
• Sale of gift cards from various brands and retailers.
• Sale of tickets for events, concerts, or selected activities.
• Utility bill payments, including electricity and other essential services.
• Purchase of authorized insurance and micro-insurance.
• E-wallet top-ups and digital wallets.
• Multiple service payments, including public, private services, and subscriptions, subject to availability.
• Operations via kiosks, mobile points, mobile app, and web platform.

Services are subject to the availability of providers, carriers, affiliated companies, and the technical stability of the systems involved.

3. User Obligations

The user agrees to:

• Verify all data before completing the transaction (phone number, account, service, amount, event, insurance, or wallet).
• Provide accurate, truthful, and up-to-date information.
• Use the services solely for legitimate purposes.

4. Transactions and Receipts

• • All transactions are final and irreversible, except for verified failures directly attributable to the Platform.
• • The user will receive a physical or digital receipt.
• • The processing time depends on third parties such as mobile operators, service providers, event promoters, or insurers.

5. Limitation of Liability

The Platform shall not be liable for:

• Errors caused by incorrect data entered by the user.
• External failures caused by mobile operators, payment providers, service companies, ticket issuers, or third parties.
• Indirect damages or losses arising from the use of the service.

6. Privacy and Personal Data

The user authorizes the use of their personal data in accordance with the Privacy Policy published on our website.

7. Modifications to the Terms

The Platform may modify these terms at any time, effective immediately upon publication.

8. Refunds, Technical Failures, and Disputes

8.1 Refunds

No refunds are provided for:

• Already credited top-ups.
• Issued or delivered gift cards.
• Already issued tickets.
• Paid or confirmed services.
• Recharged e-wallets.
• Issued or activated insurance policies.

Exceptions may only be considered if the failure is directly attributable to RecargaYa.

8.2 Technical Failures

The Platform will handle claims only when related to its own systems; resolution times depend on third parties.

8.3 Disputes

Disputes must be submitted through the official support channels published on the website.

9. Payments

• • Payments are processed by third-party services that comply with security and encryption standards.
• • These providers only use the information necessary to complete the payment and handle it according to their own Privacy Policies.
• • RecargaYa does not store sensitive payment method information.

The Platform does not guarantee:

• Continuous service availability.
• Absence of interruptions.
• Accuracy or constant updating of content.

10. Refund Policy

Due to the instantaneous, irreversible, and digital nature of the services offered:

• • No cancellations, refunds, or modifications are accepted once the transaction is completed.
• • Balances, tickets, gift cards, service payments, and top-ups cannot be reversed or deleted.
• • Only cases involving a failure directly attributable to RecargaYa will be evaluated — never third-party issues or user error.